Frequently Asked Questions

Browse our shop, add items to your cart, and proceed to checkout. We accept credit cards, PayPal, and local payment methods.

Orders can be cancelled or modified within 2 hours of placement. After that, contact our support team at support@chinatoyguite.com.

Yes! Contact us at wholesale@chinatoyguite.com for bulk inquiries. Minimum order quantities and tiered discounts available for retailers.

We ship to 40+ countries worldwide including US, UK, EU, Japan, Korea, Australia, Canada, and Southeast Asia. Check our Shipping Policy page for full details.

Standard shipping: 10-15 business days. Express shipping: 5-7 business days. Processing time is 1-2 business days before dispatch.

International orders may be subject to import duties and taxes. These are the buyer's responsibility and vary by country. Check your local customs office for rates.

You can return items within 30 days of delivery. Items must be unopened and in original condition. We'll issue a full refund once we receive and inspect the return.

If your item arrives damaged, take photos and contact us within 48 hours. We'll arrange a replacement or full refund at no cost to you.

Every product comes with official anti-counterfeit verification — holographic stickers, QR codes, or app verification. We source directly from authorized distributors.

Never. We only sell authentic, officially licensed products from authorized Chinese brands. Our reputation depends on trust.

We accept major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay.

Yes. All payments are processed with 256-bit SSL encryption through PCI-DSS compliant payment processors. We never store your payment details.